1. SCOPE AND OBJECT OF THE GENERAL STORE CONDITIONS

These General Conditions are intended, together with the order form, and the other elements referred to therein, to regulate the terms and conditions that will govern the provision of the Online Store Service Sociveda- Comercialização de Produtos de Arame S.A. (“Service ” or “Store”) by Sociveda S.A., with registered office at Avenida Monte de Monforte, 25 Folgosa 4425-347 Maia under unique registration number 504672 and legal person identification number 504672517, with share capital of € 199.99.00 Euros, hereinafter referred to as “Sociveda S.A.”.

The Service consists of providing, through the address www.sociveda.pt/lojaonline, access to the Online Store which, in addition to providing information relating to a set of products and/or services, allows the User, electronically, to order the products there disclosed, under the terms and conditions described here.

The order of products must be made by Users aged 18 (eighteen) years or over (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, with the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

2. PRODUCT INFORMATION AND CONTENT

Sociveda S.A. will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever these occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right to free resolution – see point 9).

Sociveda S.A. will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult for Sociveda S.A. to control, such as human errors or incidents in computer systems, it will not be possible to make some of the products ordered available. by the User. If a product is not available after placing the order, you will be notified by email or telephone. At that moment you will be presented with the possibility of canceling the order with a corresponding refund, if you have already made the respective payment.

All information about price, products, specifications, promotional actions and services may be changed at any time by Sociveda S.A..

3. PAYMENT
BANK TRANSFER

When completing your order, all the details necessary to carry out the bank transfer will be immediately visible.

Sociveda S.A.

CGD – PT50 0035 0160 006 7048130 05

BPI – PT50 0010 0000 3925 5970 0011 1

Novo Banco – PT50 007 0000 0031 8487 8612 3

Millennium BCP – PT50 0033 0000 0025 7770 0320 5

The email you receive with the order confirmation also contains all the details necessary for payment. Afterwards, it is imperative to send proof of payment by email, replying to the same email you receive.

4. SHIPPING METHOD

The order, on average, is available for collection at the Sociveda S.A. warehouse within a maximum of 24h to 48h.

Sociveda S.A. is only open on weekdays from 8.30am to 12.30pm and 2pm. at 5.30pm. Therefore, neither weekends nor holidays are taken into account when estimating availability and picking up orders.

In the event of product unavailability, the consumer will be informed within 24/48 hours – if the unavailability is temporary – or that collection will not be possible, in which case they will be refunded the exact amount of the amount paid.

THERE IS 1 WAY TO PLACE YOUR ORDER:
Collection at our warehouse

Collection from our facilities will be free (regardless of the order value)

Collections can be made from Monday to Friday (excluding public holidays) between 8.30am and 12.30pm and 2.00pm and 5.30pm.

An SMS or email will be sent to the recipient notifying that the order can be collected.

The order life cycle in our warehouse is 10 days, with the recipient being notified again after 8 days.

At Sociveda S.A, we want you to be completely satisfied with every purchase you make. If you have any questions during the purchase process, you can ask our customer service directly through the following means:

cliente@sociveda.pt
(+351) 224 663 450

5. RESPONSIBILITIES

5.1 All products and services sold at the Sociveda S.A. Online Store are in accordance with Portuguese Law.

5.2 The Store has adequate levels of security, however Sociveda S.A. will not be responsible for any losses suffered by the User and/or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control , namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or possible computer viruses or arising from downloading infected files through the service or containing viruses or other properties that may affect the User’s equipment. If, for any reason, due to an error in accessing the Sociveda S.A. Online Store website, it is impossible to provide the service, Sociveda S.A. will not be responsible for any losses.

5.3 Data and information consultations carried out within the scope of this Service are presumed to have been carried out by the User, and Sociveda S.A. declines any responsibility arising from the abusive or fraudulent use of the information obtained.

5.4 Sociveda S.A. will not be responsible for any losses or damages caused by abusive use of the Service that are not directly attributable to it as an act of intent or gross negligence.

5.5 Sociveda S.A. is not responsible for losses or damages arising from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it as an act of intent or gross negligence, and is not responsible in particular for (i) errors, omissions or other inaccuracies relating to information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) by non-compliance or defective performance resulting from compliance with judicial decisions or administrative authorities or (iv) by non-compliance or defective performance resulting the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, external to Sociveda S.A. and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions , strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Sociveda S.A. that prevent or harm the fulfillment of the obligations assumed.

5.6. Sociveda S.A. does not guarantee that:

i) the Service is provided uninterruptedly, is secure, error-free or functions infinitely;

ii) the quality of any product, service, information or any other material purchased or obtained through the Service meets any User expectations in relation to it;

iii) any material obtained in any way through the use of the Service is used at the User’s own risk, the User being solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from this operation;

iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.

5.7. The User accepts that Sociveda S.A. cannot in any way be held responsible for any damage, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if previously advised by the User of the possibility of the occurrence of these damages), resulting in:

i) the use or inability to use the Service;

ii) the difficulty in obtaining any substitute for goods/services;

iii) unauthorized access or modification to personal databases.

6. CONSUMER OBLIGATIONS

6.1. The user undertakes to:

i) Provide personal data and correct addresses;

ii) Do not use false identities

6.2. If any of the data is incorrect, that is, insufficient, and for this reason there is a delay or impossibility in processing the order, the responsibility lies with the User, and Sociveda S.A. declines any responsibility. If the consumer violates any of these obligations, Sociveda S.A. reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services made available simultaneously by Sociveda S.A. to the same User; and, furthermore, not allow the User future access to any or all services provided by Sociveda S.A..

7. PRIVACY AND PROTECTION OF PERSONAL DATA

7.1. Sociveda S.A. guarantees the confidentiality of all data provided by Users.

7.2. The personal data identified on the order form as being mandatory to provide are essential for the provision of the Service by Sociveda S.A..

The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may result in Sociveda S.A. refusing to provide the Service.

7.3. The User’s personal data will be processed and stored electronically and are intended to be used by Sociveda S.A. within the scope of the contractual and/or commercial relationship with the User and, in case of authorization by the User, for the dissemination of new articles marketed by Sociveda S.A..

7.4. In accordance with applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to object to their use for the purposes set out in the previous number, and for this purpose you must contact the entity responsible for processing personal data Soviceda S.A..

7.5. The Internet is an open network, so the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for the effect, and Sociveda S.A. cannot be held responsible for this access and/or use.

8. CANCELLATION OF ORDERS

8.1 At the User’s request, the User may cancel their order by requesting it to Sociveda S.A. via telephone number or email referring to the order number, which will be accepted as long as the order has not yet been processed. After processing and for cancellation purposes, the User must provide the following data to Sociveda S.A.:

a) Order number

b) NIF with which you placed the order and delivery address

8.2 By decision of Sociveda S.A., Sociveda S.A. reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. Sociveda S.A. reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems or errors beyond the control of Sociveda S.A..

9. RETURN (RIGHT OF RESOLUTION)

9.1. For Online Purchases, Portuguese Law establishes that the consumer has a period of 14 days (commonly known as the reflection period, right to regret) after taking physical possession of the goods, during which they can return the item(s) without the need to indicate a reason.

In cases of free Contract Termination, return shipping costs are the responsibility of the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 February. To exercise this right, the User must contact Sociveda S.A., via email.

Email: clientes@sociveda.pt

That said, Sociveda S.A.’s customer support department will indicate the procedures.

9.2. RETURNS/EXCHANGES ACCEPTANCE CONDITIONS

Although returns/exchanges are accepted within the first 14 days for online purchases (as described above), returned goods will only be accepted if they scrupulously respect the following conditions:

The returned item must be intact and without any signs/damage from use.
You will have to return the item together with its packaging, manuals and immaculate accessories.
Along with the returned item, you will have to attach the invoice containing that same item.

In case of violation of any of these points, we will not be able to accept the return (and the consequent refund) or exchange.

9.3. DOCUMENTS REQUIRED FOR RETURN

For Final (Private) Consumers, send an email requesting a return indicating:

Name
NIF
Photocopy of the invoice

For Business Customers

Company Name
NIF
Photocopy of the invoice
Return note issued by the same company that was invoiced by Sociveda S.A.,

After contacting Sociveda S.A., you must send the packaging and documents indicated to the address below:

Sociveda S.A.

Avenida Monte de Monforte, 25 Folgosa

4425-347 Maia

In cases of free Contract Termination, return shipping costs are the responsibility of the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of February 14.

9.4. Upon receipt of the return at Sociveda S.A., the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice).

9.5. The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The refund is made up to 14 days after receiving the free resolution and receiving the return of the item.

10. MANUFACTURING DEFECT

10.1. In the event of a “manufacturing defect”, that is, when defects are detected in the articles that, in principle, do not fall within the scope of the respective warranty, the User must contact the customer support line via email: customers @sociveda.pt and subsequently return the item, together with a copy of the invoice, within a maximum period of 30 consecutive days from the date of the invoice, to the following address:

Sociveda S.A.

Avenida Monte de Monforte, 25 Folgosa

4425-347 Maia

10.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that make it up, in excellent condition.

10.3. If any of the elements mentioned above are missing, or if any of the components are not in excellent condition, there will be no exchange and the product will be sent back to the User.

11. WARRANTY

11.1. All items available in the Store are duly certified by the competent international entities.

11.2. Articles and accessories, when indicated therein, have a warranty period defined by the manufacturer, which in legal terms is at least 2 (two) years. This period is considered from the date of the item’s invoice and can only be exercised upon presentation of the duly completed warranty certificate and/or proof of purchase (invoice).

11.3. Articles that have exceeded the period defined by the manufacturer or have defects caused by abnormal wear, improper installation, bad weather, negligence or accidents, poor handling, use of non-original accessories and technical interventions by unauthorized personnel and products that do not have any guarantee.

11.4. If the item fails, and if it is covered by the warranty, the User may go with it, and respective proof of purchase and/or warranty, to the Sociveda S.A. physical store at the following address:

Sociveda S.A.

Avenida Monte de Monforte, 25 Folgosa

4425-347 Maia

If the User chooses other forms of return, the respective shipping costs will be their responsibility. The User must always request the CTT receipt that proves the order was sent.

12. INTELLECTUAL PROPERTY

12.1. The Store is a registered website and the Service provided by the website itself is the responsibility of Sociveda S.A..

12.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

12.3. The User acknowledges that any content appearing in the advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, laws relating to industrial property and other property protection laws, therefore Any use of these contents may only occur with the express authorization of the respective owners.

12.4. The User undertakes to fully respect the rights referred to in the previous paragraph, in particular by refraining from carrying out any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or placement making these contents available to the public or any other unauthorized acts that have the same contents as their object.

13. SECURITY CONDITIONS OF THE SERVICE

13.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and the rules for using the Service must also be observed, under penalty of Sociveda S.A. suspending or deactivating the Service under the terms set out in point 14.

13.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network capable of being used by several users, and as such, subject to IT overloads, meaning that Sociveda S.A. does not guarantee the provision of the Service without interruptions, loss of information or delays.

13.3. Sociveda S.A. also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or force majeure (situations of an extraordinary or unpredictable nature, external to Sociveda S.A. and which cannot be controlled by it).

13.4. In the event of interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, Sociveda S.A. undertakes to regularize its operation as quickly as possible.

14. SUSPENSION AND DEACTIVATION OF THE STORE SERVICE

14.1. Regardless of any prior or subsequent communication, Sociveda S.A. may, at any time, and in accordance with its sole discretion, discontinue making the Service and/or part of the Service available to one or all Users.

14.2. Sociveda S.A. also reserves the right to immediately suspend or terminate access to the Service, in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

b) When Sociveda S.A. ceases access to the Store, upon prior notice 15 days in advance of the date of cessation.

14.3. The suspension or termination of the Service by Sociveda S.A., under the terms of the previous paragraphs, does not affect the right of the User or third parties to any compensation or other compensation, and Sociveda S.A. cannot be held responsible or in any way burdened, for any consequence resulting from the suspension, cancellation, cancellation of the Service.

14.4. In the situations described above, Sociveda S.A. will notify the User in advance so that they can, if they wish, safeguard the content of their order viewing area within 3 (three) business days from the sending of the email or availability of information on the main page of the Service.

15. COMMUNICATIONS

15.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact .

15.2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or electronic mail (“e-mail”) indicated in the order process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.

16. TECHNICAL SETTINGS

16.1. Without prejudice to the provisions of the following number, Sociveda S.A. may change the Service and the technical conditions for providing it, as well as the respective rules of use, and must disclose such changes to the user at least 15 (fifteen) days in advance.

16.2. The version currently in force of these General Conditions and their annexes is available on the website www.socivedalojaonline.pt

17. COMMUNICATIONS

17.1. Whenever Sociveda S.A. deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network configurations.

17.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, Sociveda S.A. may change its technical configurations whenever this proves convenient to adapt it to possible technological developments.

17.3. However, Sociveda S.A. does not guarantee the User the performance of any upgrades or improvements to the Service.

17.4. Some upgrades or new features of the Service may only be available against payment by the User and/or subscription by the User to Specific Conditions of use.

18. COMPLAINTS

18.1. The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to Sociveda S.A. about acts and omissions that violate the legal provisions applicable to the acquisition of goods.

18.2. The complaint must be presented within a maximum period of 30 (thirty) days, counting from the date the User becomes aware of the facts, and registered in the information systems of Sociveda S.A., which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days. ) days, counting from the date of receipt.

19. PRICE POLICY

19.1. The prices shown on the Loja Online website are list prices and may be changed without prior notice.

19.2. The Online Store Prices are prices charged on this channel. The Sociveda S.A. physical store may offer different prices and discounts.

19.3. All prices shown are without VAT.

20. APPLICABLE LAW

The Contract is governed by Portuguese law.